Our Team
Having sat in your chair, we understand what keeps you up at night — and what keeps your customers coming back. Our team brings proven expertise across customer operations, human resources, tech, and finance. As former in-house leaders, we’ve walked in your shoes and know how to build service that strengthens your brand.
Chris Rasch, Co-Founder, CEO
Before building RepCX, Chris spent two decades in customer operations leadership roles, where he built scalable CX operations at Netflix, Stitch Fix, and start-up innovators like Cardless and Jerry Insurance.
Whether building operations from the ground up or scaling support for high volume. Chris specializes in high-growth environments. He combines deep operational expertise with financial acumen to deliver exceptional service at scale. His approach has consistently yielded multimillion-dollar efficiencies while elevating customer satisfaction scores above 95%.
Chris’ expertise lies in optimizing key metrics (CSAT, handle time, cost per contact), implementing new technology solutions, and building compliant processes in regulated industries. He has a track record of delivering multimillion-dollar operational efficiencies while improving service quality.
Jason Esplin, Co-founder, CPO
Jason is a strategic HR leader with 15+ years of experience scaling people operations for global technology companies. He drove organizational development at L3 Technologies, Netflix, ID.me and Amazon's Global Security division.
At Netflix, Jason successfully adapted the company's distinctive culture to customer service operations while managing HR for their US and European sites. He has a deep understanding of empathy for the challenges of building scalable operations for global teams and data-driven people strategies.
Skyler Evans, VP of Customer Experience
Skyler is a Visionary leader in customer experience strategy, AI-powered automation, and global operations—specializing in scalable CX architectures that fuel revenue growth and operational efficiency. Proven track record driving digital transformation through AWS cloud solutions, omnichannel engagement, and predictive analytics to elevate customer satisfaction, streamline support ecosystems, and enhance agility across enterprise and high-growth environments.